ITSM Consultant (Senior Analyst)

posted 17th November 2023
  • Bulgaria
  • Competitive
  • Sofia
  • Contract


  • Competitive


Senovo IT is looking for profiles from Sofia, Bulgaria region. We are looking for a Bulgarian citizen who speaks the Bulgarian Language.

This role is for a ITSM Developer in ServiceNow for GreenLake Management Services (GMS) & Advisory and & Professional Services.

Identified developer will work in areas of ServiceNow development within the ITIL framework.


Education & Experience:

  • Bachelor's degree, Computer Science, Information Systems.
  • Minimum 5+ years of Experience.

Technical Skills:

  • Have a passion for Programming and problem solving
  • Should have knowledge on building any solution in Servicenow for any modules like, ITSM, Portal, Catalog,..
  • Should have minimum 3 to 5 yrs of experience in servicenow development.
  • Should have knowledge on the Custom application development.
  • Excellent coder using, JavaScript’s, Angular JS, HTML, CSS, Bootstrap framework
  • Should have working experience in portal development in servicenow.
  • Good knowledge on adding multiple pages and adding widgets on portal in servicenow
  • Should be able to build custom widgets as per the need for each requirement
  • Should have knowledge on the domain separation and how portals and catalogues will work for            domain separated instance.
  • Well versed with data exchange formats like JSON, XML
  • Should know how to write business rule, Script includes, Email Notifications,
  • Have knowledge on Server side and client side scripting in Servicenow.
  • Have knowledge on workflow build or modify workflows based on client requirements.
  • Knowledge on Incident, Change, Requests, Catalogs, Tasks
  • Knowledge on building Catalogs, variable sets, Client scripts, UI Policies, UI Actions, and ACL.      
  • Debugging skill along with coding skills is very important.


Process Skills:

  • Should adhere to the coding and review practices laid down by the team
  • Equally responsible for the quality and timeliness of the modules you are working on
  • Expected to document the pseudo code as applicable w.r.t the templates.
  • Display keen interest in the latest technologies and share that knowledge with peers and managers.
  • Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions..

Job reference:

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